SHIPPING AND DELIVERY POLICY

Fast, Free Shipping

PopularChairs.com ships through a nationwide network of distribution centers across the continental United States. This allows us to fulfill orders efficiently and deliver products as quickly as possible based on availability and location.

All Chairs Ship Free

  • Every office chair ships free

  • No minimum purchase required

  • No shipping charges added at checkout

Standard Shipping Rates (Non-Chair Items)

  • Orders $65 and over: Free shipping on qualifying items

  • Orders under $65: Flat rate shipping of $7.99

  • Free shipping eligibility is based on cart subtotal before tax and coupons

Processing Time and Delivery Window

  • Most orders process within 2 business days

  • Delivery typically occurs within 3–5 business days after shipment

  • Delivery times may vary based on:

    • Product availability

    • Order quantity

    • Shipping destination

    • Shipping method

    • Manufacturer or warehouse fulfillment requirements

For the most accurate delivery estimate, please refer to your shipping confirmation email.

Carriers and Tracking

  • We ship via UPS, FedEx, DHL, and common carriers

  • Tracking information is typically emailed within 24 hours once available

  • Tracking may not be available for all shipments

  • Signature requirements:

    • Business deliveries may require a signature

    • Residential deliveries may require a signature at the carrier’s discretion

Regional Availability and Backorders

Some products are subject to regional shipping limitations imposed by manufacturers.

If a regional restriction applies:

  • The item may be backordered to the nearest eligible warehouse

  • Shipment may be delayed beyond the original delivery estimate

Orders may be canceled while still in a modifiable stage. Once processing or shipment begins, standard return policies apply.

Order Cancellations

  • Orders cannot be canceled or modified once they leave the modifiable stage

  • Due to fast processing, orders are sent to fulfillment immediately after checkout

  • If an item ships and is no longer needed, standard return policies apply

RETURNS, REFUNDS AND EXCHANGES

At PopularChairs.com, your complete satisfaction is our priority. If a purchase is not the right fit, most items may be returned in their original packaging within 30 days of purchase, subject to the terms below.

Return Timeframes and Exceptions

14-Day Return Window

  • Furniture (office chairs, desks, file cabinets, white boards)

  • Items must include all accessories and original packaging

Opened Technology

  • Opened computers, business machines, and software

  • Eligible for exchange for the same item within 14 days

  • Original packaging and accessories required

Non-Returnable Items

  • Cleaning, sanitation, breakroom, and safety products, including:

    • COVID test kits and PPE

    • Masks, gloves, face shields, goggles, gowns, thermometers

    • Facility and related supplies

    • Food, hygene items or any consumables

Special Order Products

  • Items not stocked in our warehouses

  • Items marked SPECIAL ORDER

  • Not eligible for return or exchange

Mistaken Returns

Please ensure the correct item is packaged, labeled, and shipped with all required documentation.

  • Incorrect items returned will be held for 10 days

  • Items may be donated, destroyed, or recycled after the hold period

  • PopularChairs.com is not responsible for compensation related to mistaken returns

Recovery Requests

  • Contact Customer Service immediately at (888) 309-4909

  • Recovery cannot be guaranteed

Return Shipping for Mistakes

  • Return shipping is the customer’s responsibility

  • A UPS or FedEx account number, prepaid label, or approved shipping method is required

Return Shipping Fees (Non-Defective Returns)

If an item is not the right fit, ordered incorrectly, or no longer needed:

  • The item may be returned within the applicable return window

  • Items must be unused and in original packaging with all accessories and documentation

For non-defective returns:

  • Return shipping costs are the customer’s responsibility

  • A prepaid return label may be provided for convenience

  • If used, return shipping costs will be deducted from your refund

  • Because delivery is free on qualifying orders, there is no outbound shipping fee to refund

  • Trackable return shipping is strongly recommended

Return Tracking Required (Damaged or Defective Items)

If your item arrives damaged or appears defective:

  • Contact us promptly (within 3 days for damaged items) so we can assist

  • Refunds are issued after the item is returned, received, and tested

Important:

  • These returns are typically routed back to the manufacturer

  • Once the return is dropped off or picked up, please notify us

  • This allows us to track the return and help ensure timely processing

Important Packaging Notice

  • Do not discard original packaging

  • Items returned without original packaging are not eligible for refunds or exchanges

Questions or Assistance

If you have questions about shipping, returns, or order status, please contact us.
For faster assistance, have your product number, quantity, and delivery address available.

Contact Us:
https://popularchairs.com/contactus